Bunnyglownie Payment Policy

Effective Date: January 3, 2025

At Bunnyglownie, we strive to offer a seamless and secure shopping experience. This Payment Policy outlines the payment methods we accept and the terms surrounding your payment transactions. By making a purchase on our website, you agree to the terms specified below.

1. Accepted Payment Methods

We accept a variety of secure payment methods to ensure a smooth and convenient transaction process:

  • Credit and Debit Cards: We accept major credit and debit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal: We also accept payments through PayPal, which allows for secure transactions directly from your PayPal account or linked bank accounts/credit cards.

  • Apple Pay and Google Pay: For your convenience, we also support payments through Apple Pay and Google Pay where applicable.

  • Gift Cards and Discount Codes: You can apply any Bunnyglownie gift cards or discount codes at checkout to reduce the cost of your order.

2. Currency

All prices on the Bunnyglownie website are listed in United States Dollars (USD). If you are making an international purchase, please be aware that the final charge to your payment method may be affected by currency conversion fees or foreign transaction fees imposed by your bank or credit card provider. Bunnyglownie is not responsible for any additional fees that may apply.

3. Order Processing and Authorization

Once you complete your order, we will process your payment. However, we reserve the right to verify your payment details and perform an authorization check before shipping your order.

  • Authorization: If we are unable to authorize your payment for any reason (e.g., insufficient funds, incorrect card details, or suspected fraud), we may contact you for clarification or cancel your order.

  • Payment Confirmation: You will receive a payment confirmation email once your payment is successfully processed. This email does not confirm shipment, as orders are processed separately from payment transactions.

4. Taxes and Additional Charges

  • Sales Tax: Sales tax is applied based on your shipping address and the applicable tax laws in your region. The sales tax amount will be calculated and added to your total at checkout.

  • Customs and Duties (for international orders): If you are placing an order outside the United States, customs duties, import taxes, or other fees may apply when your package arrives at your destination country. These charges are the responsibility of the recipient, and Bunnyglownie is not liable for any additional costs imposed by customs or other authorities.

5. Payment Security

Bunnyglownie takes the security of your payment information seriously. We use Secure Socket Layer (SSL) encryption to protect your sensitive information during transactions.

  • Third-Party Payment Processors: We use trusted third-party payment processors to handle all payment transactions. These payment processors comply with industry standards for data protection and privacy.

  • PCI Compliance: Our payment processing system is PCI-DSS compliant (Payment Card Industry Data Security Standard), ensuring that your credit card information is handled securely.

  • Billing Information: We will request billing information (name, address, payment method) during checkout. Your billing information is used only for payment processing and fraud prevention purposes.

6. Payment Failures

In the case of a failed payment, we may attempt to contact you to resolve the issue. Orders with failed payments will not be processed or shipped until the payment is successfully completed. You can update your payment details by logging into your Bunnyglownie account or by contacting our customer support team.

  • If your payment fails, you may need to re-enter your payment details, select an alternative payment method, or ensure sufficient funds are available for the transaction to process.

7. Refunds and Payment Disputes

  • Refunds: If a refund is necessary (e.g., due to return or order cancellation), the amount will be refunded to the original payment method used at the time of purchase. Refund processing times may vary depending on your payment provider, but typically take 5-7 business days.

  • Chargebacks: If you dispute a charge with your bank or credit card provider (chargeback), we may suspend or cancel your account and/or your order. Chargebacks may also result in additional fees imposed by your bank, and we will take the necessary actions to resolve any disputes as quickly as possible.

8. Payment Fraud Prevention

To ensure a safe shopping environment, we use fraud detection tools to protect against fraudulent activity. Bunnyglownie reserves the right to cancel or suspend any order if we suspect fraudulent activity or if there is a risk to the security of our payment system.

If we identify any suspicious activity regarding a payment or order, we may contact you for additional verification. We also recommend that customers protect their payment information and monitor their bank accounts regularly.

9. Pre-Orders and Backorders

For pre-order or backorder items, we will charge you at the time the order is placed. If the item is delayed or out of stock, we will notify you, and you will have the option to cancel or modify the order.

10. Gift Cards

  • Purchasing: Bunnyglownie offers gift cards that can be purchased directly from our website. Gift cards are issued in USD and can be used as payment for future purchases on our site.

  • Redemption: Gift cards can be redeemed at checkout. The value of the gift card will be applied to your order total.

  • Non-Refundable: Gift cards are non-refundable and cannot be exchanged for cash unless required by law.

11. Customer Support

If you have any questions or concerns regarding payment processing or need assistance with your payment method, our customer support team is here to help.

  • Email: info@bunnyglownie.com
  • Phone: 321-283-7612
  • Address: 2670 Terry Lane, Orlando, Florida, United States

Bunnyglownie aims to provide a seamless, secure, and enjoyable shopping experience for all our customers. By using our website and placing an order, you agree to the terms outlined in this Payment Policy. Thank you for choosing Bunnyglownie!