Bunnyglownie Shipping Policy

Effective Date: January 3, 2025

At Bunnyglownie, we are committed to providing a fast, reliable, and efficient shipping experience for all of our customers. This Shipping Policy outlines our shipping methods, delivery times, and other important information regarding the shipment of your orders.

1. Shipping Locations

We offer both domestic and international shipping services. We ship to most locations worldwide, including the United States, Canada, Europe, Asia, and other international destinations. Please note that some locations may have specific restrictions or limitations on shipping, and additional fees may apply for international orders.

2. Shipping Methods

We partner with trusted shipping carriers to deliver your orders securely and on time. Depending on your location and the shipping method selected at checkout, you may have the option to choose from the following:

  • Standard Shipping: Affordable shipping option with delivery times ranging from 5-10 business days depending on your location (for U.S. orders).
  • Expedited Shipping: Faster shipping option with delivery in 2-3 business days for domestic orders.
  • International Shipping: Delivery times for international orders vary depending on the destination, usually taking 7-21 business days. Additional customs processing and duties may apply.

Shipping costs will be calculated based on your shipping address, order weight, and the selected shipping method at checkout.

3. Processing Time

  • Order Processing: After your payment is successfully processed, we will aim to ship your order within 1-3 business days. Please note that processing times may vary during peak shopping seasons or holidays.

  • Weekend and Holiday Orders: Orders placed over the weekend or on holidays will be processed on the next business day.

4. Shipping Costs

Shipping costs are calculated based on your shipping address, order size, and the shipping method selected at checkout. Shipping fees will be clearly displayed during the checkout process before you finalize your purchase.

  • Free Shipping: We offer free standard shipping on orders over a certain amount (this will be indicated during checkout, based on promotions or seasonal offers).
  • International Orders: Shipping fees for international orders will be calculated based on the destination country and order size.

5. Delivery Times

  • Domestic Orders:
    • Standard Shipping: Typically takes 5-10 business days.
    • Expedited Shipping: Typically takes 2-3 business days.
  • International Orders:
    • Delivery times typically range from 7-21 business days. Actual delivery time depends on the destination country and may vary due to customs processing.

Please Note: Delivery times are estimates and may be affected by factors such as weather, customs clearance, or delays by the carrier.

6. Order Tracking

Once your order has been shipped, you will receive an email notification with a tracking number and a link to track your order’s progress. You can use this tracking number to monitor the status of your delivery until it arrives at your address.

  • If you do not receive tracking information within 3 business days of your shipment confirmation email, please contact our customer support team for assistance.

7. Address Accuracy

To ensure timely delivery, please ensure that the shipping address provided during checkout is complete and accurate. Bunnyglownie is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

  • Address Changes: If you need to update your shipping address after placing an order, please contact us as soon as possible. If the order has already been shipped, we may not be able to make changes to the address.

8. International Shipping and Customs

  • Customs and Duties: International shipments may be subject to customs duties, taxes, and other import fees depending on the destination country. These fees are the responsibility of the recipient.

  • Customs Delays: Please note that customs processing times can vary by country, and Bunnyglownie is not responsible for any delays due to customs clearance. If you have concerns about customs fees or procedures, we recommend checking with your local customs office for additional information.

9. Lost or Damaged Shipments

  • Lost Shipments: If you believe your order has been lost in transit, please contact us immediately. We will work with the carrier to investigate the issue and resolve it promptly.

  • Damaged Shipments: If your order arrives damaged, please contact us within 48 hours of receiving the package. Provide photos of the damaged items and packaging so we can assist you with a replacement or refund.

10. Shipping Restrictions

  • PO Boxes: We do not ship to PO Boxes or APO/FPO addresses.
  • Restricted Countries: Some countries may have restrictions on certain products, and we may not be able to ship to all international locations. Please check with us or consult your country’s import regulations before placing an order.

11. Returns and Exchanges

If you wish to return an item, please refer to our Refund and Returns Policy for detailed instructions. If your item is returned due to an issue with the shipment (e.g., damaged, incorrect item), we will cover the return shipping costs.

For exchanges, we recommend returning the original item and placing a new order for the desired product.

12. Customer Support

If you have any questions regarding shipping, delivery, or need assistance with tracking your order, our customer support team is here to help. Please feel free to contact us via:

  • Email: info@bunnyglownie.com
  • Phone: 321-283-7612
  • Address: 2670 Terry Lane, Orlando, Florida, United States

Bunnyglownie is committed to ensuring your order reaches you as quickly and safely as possible. We will continue to improve our shipping processes to provide the best possible experience for our customers. Thank you for choosing Bunnyglownie!